Which specific skill is required by a service desk manager when performance the activity ‘defining the objectives of monitoring?

Which specific skill is required by a service desk manager when performance the activity ‘defining the objectives of monitoring?
A . Knowledge of the event logging procedures
B . Understanding service value for stakeholders
C . Expertise in monitoring tools
D . Expertise in automation

View Answer

Answer: B

Explanation:

When defining the objectives of monitoring, the service desk manager needs to have a strong understanding of the service value for stakeholders. This knowledge ensures that monitoring objectives align with the stakeholders’ needs and the overall business value that the service delivers​. Knowledge of event logging procedures and expertise in monitoring tools or automation are technical skills but are secondary to understanding the broader value for stakeholders.