Which solution will satisfy this requirement?

Ursa Major Solar is a Canadian company that has the following set up in Salesforce:

• They have activated Web-to-Case on their corporate website.

• Auto-Response is configured so that customers are thanked for logging the case and activated Assignment Rules based on the province (CANADA) in which the customer resides.

• Case ownership is therefore determined and routed to the corresponding queue – North, South, East, or West.

Customer Cases that do NOT meet the existing criteria need to be assigned to Queue – World .

Which solution will satisfy this requirement?
A . In Case Support Settings, change Default Case Owner to Queue – World.
B . In an Active Case Flow, change the name of the Queue to World.
C . Using a Workflow Rule, change the owner of new Cases outside CANADA to Queue – World.
D . Using a Trigger, change the owner of Cases outside CANADA to Queue – World.

View Answer

Answer: B