Which solution will meet these requirements?

Universal Containers is launching a full line of new products and Service Cloud should support the following requirements:

• Agents need to collaborate with other teams.

• The product development team needs to be alerted on high-priority cases for specific products.

Which solution will meet these requirements?
A . Use Process Builder for notifications and case teams to monitor cases.
B . Use Process Builder for notifications and account teams to monitor cases.
C . Use escalation rules for notifications and account teams to monitor cases.
D . Use escalation rules for notifications and case teams to monitor cases.

View Answer

Answer: A

Explanation:

This solution will meet the requirements, as Process Builder can be used to create workflows that send notifications to the product development team based on case criteria, such as priority and product type. Case teams can be used to help agents collaborate with other teams, such as product development, by granting them access to the case and displaying them in a related list on the case detail page.

Verified Reference:

Set Up Case Teams and Process Builder Overview