Which solution will improve productivity and allow the Agents to quickly create and view notes, log calls, update cases, and communicate with customers?

Customer Support Agents are frustrated with how they interact with their current case management solution and have asked for a more streamlined way to manage and view cases.

Which solution will improve productivity and allow the Agents to quickly create and view notes, log calls, update cases, and communicate with customers?
A . Configure the Case highlights panel
B . Add a Visualforce page to the Case layout
C . Create Salesforce Classic Quick Action
D . Configure Case Feed page layouts

View Answer

Answer: D