Which solution should a Consultant suggest to improve the efficiency of console users?

Service Representatives are complaining that their Lightning Service Console is too crowded making it difficult to find the tabs and features they need. After reviewing the Service Representatives console use, all configured features are required.

Which solution should a Consultant suggest to improve the efficiency of console users?
A . Enable Keyboard shortcuts
B . Define criteria-based record page components
C . Configure Macros
D . Create multiple Console layouts

View Answer

Answer: B

Explanation:

Criteria-based record page components are components that only display on a record page when certain conditions are met. For example, you can show a component only when the case status is closed, or when the case priority is high. This way, you can reduce the clutter on the Lightning Service Console and make it easier for service representatives to find the tabs and features they need. You can use the Lightning App Builder to define criteria-based record page components for different objects and apps.

Verified Reference:

[Criteria-Based Record Page Components]