Which solution should a consultant recommend to meet this requirement?

Universal Containers has three internal divisions that use Salesforce Knowledge. Compliance requirements mandate that each division should only have access to its own articles when performing a search.

Which solution should a consultant recommend to meet this requirement?
A . Create a sharing rule for each division to provide access using the role hierarchy.
B . Create a sharing rule for each division to provide access based on the article category.
C . Create a single data category group for each division and provide access using the role hierarchy.

View Answer

Answer: C

Explanation:

Salesforce Knowledge uses data categories to organize articles, making it easier to manage and access relevant content. By creating a single data category group for each division and controlling access through the role hierarchy, each division will only see articles categorized under their specific

group. This setup ensures compliance with the requirement that divisions access only their own articles, leveraging Salesforce’s robust security and access control features.