Which solution should a consultant recommend to meet this requirement?

Universal Containers has four internal divisions that use Salesforce Knowledge. Compliance requirements mandate that each division should only have access to its own articles when performing a search.

Which solution should a consultant recommend to meet this requirement?
A . Create separate data category groups for each division and assign the category to a division profile.
B . Create a sharing rule for each division to provide access using the role hierarchy.
C . Create a sharing rule for each division to provide access based on criteria of the article.
D . Create a single data category group for each division and provide access using the role hierarchy.

View Answer

Answer: D

Explanation:

Data categories are a way to classify and organize your knowledge articles based on criteria such as products, topics, or audiences. You can create data category groups to define the top-level categories

for your articles, and then create subcategories within each group. You can also control which users can access which categories based on their roles or permission sets. To meet the requirement of Universal Containers, you can create a single data category group for each division and assign the categories to the roles that belong to that division. This way, each division will only see its own articles when performing a search.

Verified Reference:

Data Categories