Which solution should a consultant recommend to meet the requirements?

Universal Containers implemented Case Management to support business-to-consumer (B2C) customers. One custom field includes the customer’s Personal Identifiable Information (PII) dat

a. When a case is submitted, an account manager requires Read-Only access and needs to view the customer’s PII data. A support engineer requires Read and Write access but no visibility into the customer’s PII data.

Which solution should a consultant recommend to meet the requirements?
A . Configure View All for the Case object and field-level security.
B . Configure Case Team with Read Write and field-level security.
C . Configure OWD for the Case object and implement Salesforce Shield.

View Answer

Answer: B

Explanation:

To meet the requirements of different access levels for account managers and support engineers, configuring Case Teams with appropriate roles and applying field-level security to the Personal Identifiable Information (PII) data field is advisable. This approach allows for granular control over access to case information and PII data, ensuring that each role has the necessary permissions while maintaining data privacy and security.