Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?

Universal Containers wants to offer its customers interactive chat as well as Case processing. The same team of Service Representatives will be handling both types of communication from customers .

Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A . Omni Channel
B . Process Builder Assignment
C . Live Agent
D . Case Assignment Rules

View Answer

Answer: A