Which solution should a consultant recommend?

Universal Containers (UC) wants to automate the process of case creation. While conducting a business process review, the consultant learned that in some instances, customers provide UC with digital pictures of the problem. The average attachment size was 34 MB.

Which solution should a consultant recommend?
A . Web-to-Case
B . Outlook Integration
C . Email-to-Case
D . On-Demand Email-to-Case

View Answer

Answer: C

Explanation:

Email-to-Case is a Service Cloud feature that allows you to automatically create cases from incoming emails sent to your company’s support addresses. Email-to-Case can handle emails with attachments up to 25 MB in size (minus any text in the email). Email-to-Case also preserves email formatting and supports HTML emails with embedded images. Email-to-Case is suitable for customers who provide digital pictures of their problems as attachments.

Verified Reference:

Service Cloud Consultant Certification Guide & Tips, Email-to-Case Overview