Which solution allows product managers to quickly see and review the cases that are created for their products?

The support manager at Universal Containers wants to improve visibility to cases across the organization and has decided that product managers should be more involved in the case management process. The support manager has created predefined case teams for each product and trained support agents to add the appropriate case team to each case.

Which solution allows product managers to quickly see and review the cases that are created for their products?
A . Configure a Case list view filtered by My Cases.
B . Configure a Case related list on the Product page layout.
C . Configure a Case list view filtered by My Case Teams.

View Answer

Answer: C

Explanation:

Configuring a Case list view filtered by "My Case Teams" allows product managers to quickly see and review cases associated with their product teams. This solution leverages the predefined case teams for each product, making it easy for product managers to filter and access relevant cases, improving visibility and involvement in the case management process.