Which situation could cause this test connection failure?

An administrator has started to integrate Workspace ONE UEM with test connection and is unable to move forward.

Which situation could cause this test connection failure?

A. The provided Workspace ONE Access Username is incorrect

B. The provided Workspace ONE UEM API key is incorrect

C. The provided Workspace ONE UEM Username is incorrect.

D. The provided Workspace ONE Access API key is incorrect.

View Answer

Answer: B

Explanation:

When integrating Workspace ONE UEM, it’s crucial that the correct API keys and credentials are used. A test connection failure could stem from a number of issues, but looking at the options provided:

A. The integration of Workspace ONE UEM with the test connection is not dependent on the Workspace ONE Access Username. Workspace ONE Access and Workspace ONE UEM are distinct, and the Access Username would not typically be used for this test connection.

B. The provided Workspace ONE UEM API key is incorrect – This is the most likely cause of the problem. The API key is essential for allowing one service to communicate with another. If you provide an incorrect API key, the service will not recognize the request as coming from an authorized source, leading to a connection failure.

C. Workspace ONE UEM Username being incorrect can prevent a successful login to the admin console, but the API key is usually what’s needed for integrations, not the admin username.

D. Just like with option A, the Workspace ONE Access API key is distinct and is not typically used when testing a connection with Workspace ONE UEM.

Based on the given options, the correct answer would be:

B. The provided Workspace ONE UEM API key is incorrect.

This is because the API key is crucial for the integration, and an incorrect API key would prevent a successful test connection.