Which search mechanism should be used to find case comments from within the lightning service console?

Which search mechanism should be used to find case comments from within the lightning service console?
A . Search utility component
B . Comment search component
C . Comments list view
D . Global search

View Answer

Answer: D

Explanation:

Global search is a search mechanism that allows users to find records and information across multiple objects and fields in Salesforce. Global search can be used to find case comments from within the Lightning Service Console by entering keywords in the search box and selecting Case Comments from the drop-down list. Users can also filter the search results by fields such as case number, case owner, or comment date.

Verified Reference:

Service Cloud Consultant Certification Guide & Tips, Find What You Need with Search