Which Salesforce product should the consultant recommend?

Cloud Kicks likes to have its supervisors coach the consultants based on the call transcripts.

Which Salesforce product should the consultant recommend?
A . Salesforce Service Cloud
B . Salesforce native CTI Connector
C . Salesforce High Velocity Sales
D . Salesforce Sales Cloud

View Answer

Answer: C

Explanation:

Salesforce High Velocity Sales is a product that should be recommended for Cloud Kicks if they want to have their supervisors coach the consultants based on the call transcripts. High Velocity Sales is a set of tools that helps sales reps sell faster and smarter by providing them with best practices, automated tasks, and insights. One of the features of High Velocity Sales is Einstein Call Coaching, which uses artificial intelligence to analyze call transcripts and provide feedback and guidance to sales reps and managers.