Your customer wants to offer 24/7 omnichannel support with personalized interactions .
Which Salesforce feature best addresses this?
A . Omni-Channel Routing
B . Case Management
C . Service Cloud Einstein
D . Customer Community
Answer: C
Explanation:
Service Cloud Einstein is designed to enhance customer service operations with AI capabilities, providing personalized, predictive, and automated interactions across all channels. This tool allows for 24/7 omnichannel support with features like AI-driven recommendations, chatbots, and automated case routing, which significantly improve the personalization and efficiency of customer interactions. Thus, "C. Service Cloud Einstein" best addresses the need for personalized 24/7 omnichannel support.
Reference: Salesforce Service Cloud Einstein
Latest Salesforce Contact Center Dumps Valid Version with 205 Q&As
Latest And Valid Q&A | Instant Download | Once Fail, Full Refund