Which Salesforce feature best addresses this?

Your customer wants to offer 24/7 omnichannel support with personalized interactions .

Which Salesforce feature best addresses this?
A . Omni-Channel Routing
B . Case Management
C . Service Cloud Einstein
D . Customer Community

Answer: C

Explanation:

Service Cloud Einstein is designed to enhance customer service operations with AI capabilities, providing personalized, predictive, and automated interactions across all channels. This tool allows for 24/7 omnichannel support with features like AI-driven recommendations, chatbots, and automated case routing, which significantly improve the personalization and efficiency of customer interactions. Thus, "C. Service Cloud Einstein" best addresses the need for personalized 24/7 omnichannel support.

Reference: Salesforce Service Cloud Einstein