Which Salesforce capability would be most helpful?

The customer wants to enable self-service options for simple issues .

Which Salesforce capability would be most helpful?
A . Knowledge Base
B . Process Builder
C . Web Service API
D . OmniScript

View Answer

Answer: A

Explanation:

The Knowledge Base capability in Salesforce is crucial for enabling self-service options. It allows customers to access articles, FAQs, and troubleshooting guides, empowering them to resolve simple issues independently. This not only enhances customer satisfaction by providing immediate assistance but also reduces the workload on support agents by decreasing the volume of basic inquiries.

Reference: Salesforce Knowledge Base