Which routing approach supports this requirement?

A life insurance company has satellite offices in various countries. Each satellite office has a work queue. Company policy requires that life insurance underwriting be assigned to offices based on the policy owner’s residential address.

Which routing approach supports this requirement?
A . Route the assignment to the correct work queue by using an authority matrix.
B. Route the assignment to the correct work queue based on business logic.
C. Route the assignment to a specific underwriter based on business logic.
D. Route the assignment to the correct work queue by using a reporting structure.

View Answer

Answer: B