Which reporting solution should the Consultant recommend?
Universal Containers runs a support operation with multiple call centers. The Support Manager wants to measure first-call resolution by call center location, agent, and calendar month.
Which reporting solution should the Consultant recommend?
A . Create a list view report that includes fields for call center location, agent, calendar month, and first-call resolution.
B . Create a reporting snapshot that includes fields for call center location, agent, calendar month, and first-call resolution.
C . Create a joined report that includes fields for call center location, agent, calendar month, and first-call resolution.
D . Create a matrix report that includes fields for call center location, agent, calendar month, and first-call resolution.
Answer: D
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