Which reporting solution should be recommended?

A manager has noticed an increase in average case age. This is negatively impacting customer satisfaction. The manager wants to compare the amount of time that cases have spent within each status during their lifecycle.

Which reporting solution should be recommended?
A . Create a report using the case historical trending report type.
B . Create a report using the case snapshot report type.
C . Create a report using the case age report type.
D . Create a report using the case lifecycle report type.

View Answer

Answer: D