Which reporting solution should a consultant recommend?

The support manager at universal containers has noticed an increase in average case age, which is negatively impacting customer satisfaction. To research the situation, the support manager wants to know the amount of time that cases have spent within each status during their lifecycle.

Which reporting solution should a consultant recommend?
A . Create a report using the Case Lifecyle report type
B . Create a report using the Case age report type
C . Create a report using the Case snapshot report type
D . Create a report using the Case historical trending report type

View Answer

Answer: C

Explanation:

A case snapshot report is a report that shows the values of selected fields at different points in time during the case life cycle. You can use this report to see how long a case spent in each status and what changes were made to the case over time. This report can help the support manager to research the situation and identify the causes of the increase in average case age.

Verified Reference:

Create Case Snapshot Reports