Which question should the consultant ask to determine the preferred solution?

Cloud Kicks plans to deploy Service Cloud to customers who will have different levels of support. The consultant is unsure whether Entitlements only or Entitlements plus Service Contracts is the correct solution.

Which question should the consultant ask to determine the preferred solution?
A . Will customers access Knowledge articles through Experience Cloud?
B . Is support provided on a periodic basis and renewed annually?
C . Do multiple versions of the Entitlements need to be created and maintained?

View Answer

Answer: B

Explanation:

Asking whether support is provided on a periodic basis and renewed annually helps determine the need for Service Contracts in addition to Entitlements. Service Contracts are suitable for situations where support is tied to specific terms and conditions, such as annual support agreements, whereas Entitlements define the types of support a customer is entitled to.