Which QUESTION NO: could you ask to demonstrate the importance of support service?

Your customer tells you he is not considering support services since the products they are using have a

warranty.

Which QUESTION NO: could you ask to demonstrate the importance of support service?
A . Who in your company can fix the issue if it occurs during normal business hours?
B . What happens if a problem occurs on the weekend or a holiday?
C . What happens if the product experiences a hardware defect?
D . How many hardware issues has your company experienced?

View Answer

Answer: D