Which question can help you uncover a customer’s desired business outcomes?

Which question can help you uncover a customer’s desired business outcomes?
A . Which areas of your business are over performing and underperforming?
B. Which IT solution do you think would deliver the most value to your business?
C. What kind of a return on investment do you expect for your IT projects?
D. How will you fund your company’s digital transformation?

View Answer

Answer: C

Explanation:

This question aims to understand the customer’s expectations in terms of the financial returns and operational improvements they hope to achieve from their IT investments. The answer to this question will help to outline the customer’s specific goals, providing crucial information for designing a solution that can deliver the desired outcomes.

However, it’s worth noting that a comprehensive understanding of the customer’s desired business outcomes often requires asking a combination of questions, including about their current performance, their perception of potential solutions, and their funding strategies. Each of these topics can provide valuable insights into the customer’s situation, goals, and constraints.