Which problem management process has inputs from external user and professional communicates?

Which problem management process has inputs from external user and professional communicates?
A . Problem control
B . Error control
C . Proactive problem identification
D . Reactive problem identification

View Answer

Answer: C

Explanation:

Proactive problem identification often relies on inputs from external users and professional communities. This process involves analyzing trends and feedback from users, vendors, and other professionals to identify potential problems before they result in incidents. Engaging with external sources helps organizations stay ahead of issues by identifying patterns and emerging risks. Problem control and error control focus more on managing existing problems and known errors, while reactive problem identification focuses on identifying problems in response to incidents.