Which prerequisite should you configure?

You are helping a company implement Power Virtual Agents with Omnichannel for Customer Service.

The company has a chatbot that escalates to a manager if a customer wants to escalate from a chatbot.

You need to configure a prerequisite before you can implement the chatbot.

Which prerequisite should you configure?
A . Configure context variables for a chatbot.
B . Create one chatbot in one queue with a human having a higher capacity over the chatbot.
C . Create one chatbot in one queue with the chatbot having the highest capacity over human capacity.
D . Configure a Microsoft Teams support channel for the chatbot.
E . Configure an SMS channel for a chatbot.

View Answer

Answer: A

Explanation:

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-bot-virtual-agent