Which permission set license should be assigned to the Call Center Agents?

Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.

Which permission set license should be assigned to the Call Center Agents?
A . FSL Resource License
B. FSL Admin License
C. FSL Agent License
D. FSL Dispatcher License

View Answer

Answer: C