Which permission set license should be assigned to the call center agents?

universal containers have a call center that responds to requests from customers and schedules time for field service engineers (FSEs) to perform work on assets owned by the client. Call center agents are responsible for booking appointments

Which permission set license should be assigned to the call center agents?
A . FSL dispatcher license
B. FSL agent license
C. FSL admin license
D. FSL resource license

View Answer

Answer: B