Assignment workbench enables customer service managers to assign tasks to agents via configurable criteria known as Matching Rules.
Which out-of-the-box configurable criteria can be used? (Choose three.)
A . Assigned Cases
B. Agent Affinity
C. Availability Today
D. Matching Skills
E. Agent History
Answer: A,C,D
Latest CIS-CSM Dumps Valid Version with 59 Q&As
Latest And Valid Q&A | Instant Download | Once Fail, Full Refund