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Which options are available with Email-to-Case?
Universal Containers has activated Email-to-Case functionality to allow customers to correspond with support agents via email .
Which options are available with Email-to-Case? (Choose 2)
A . Only one inbound email address can be used for Email-to-Case
B . Follow-up emails and attachments related to a case are attached to the case
C . Assignment, escalation, and workflow rules are processed on inbound emails
D . Follow-up emails related to a case will update the case comments
Answer: B,D
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B . Follow-up emails and attachments related to a case are attached to the case
C . Assignment, escalation, and workflow rules are processed on inbound emails