Which OOTB technical workflow should be checked in order to troubleshoot this issue?

A developer identifies that click and open data has not been updated for a long time.

Which OOTB technical workflow should be checked in order to troubleshoot this issue?
A . Task notification (taskMgt)
B . Tracking (tracking)
C . Update event status (updateEventStatus)

View Answer

Answer: B

Explanation:

In Adobe Campaign Classic, the Tracking workflow is responsible for collecting and updating tracking data, such as opens and clicks, associated with email deliveries.

If tracking data has not been updated, this workflow is crucial to check:

Tracking (tracking) Workflow:

This OOTB (Out-of-the-Box) technical workflow processes and imports tracking logs from the delivery server. It updates the database with data about how recipients interact with sent emails, such as opens and clicks. If there is an issue with the tracking data not being updated, this workflow might have failed or be misconfigured.

Therefore, reviewing the Tracking (tracking) workflow can help identify issues with data collection and update processes for email interactions.