Which one of the following usability findings, on a website that sells train tickets, indicates a problem with satisfaction?

Which one of the following usability findings, on a website that sells train tickets, indicates a problem with satisfaction?
A . Users spontaneously said that they considered the animated ads that appear in the right-hand side of most pages annoying
B. Users liked the modern look of the website
C. When asked to purchase tickets to Worcester, about 25% of the users gave up because they were unable to spell Worcester correctly and the search for station names was not error tolerant
D. All users were able to purchase return tickets from Oxford to London very quickly
E. Users with limited vision spent a lot of time reading the tiny fonts used on the website
F. Only 2 out of 12 users were able to figure out how to obtain a refund for a ticket that they had purchased previously

View Answer

Answer: A

Explanation:

Satisfaction

The extent to which the user’s physical, cognitive and emotional responses that result from the use of an interactive system meet the user’s needs and expectations.

Notes: