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Which one of the following statements about incident reporting and logging is CORRECT?
Which one of the following statements about incident reporting and logging is CORRECT?
A . Incidents can only be reported by users
B . Incidents can be reported by anyone who detects a disruption or potential disruption to normal service
C . All calls to the service desk must be logged as incidents
D . Incidents reported by technical staff must also be logged as problems
Answer: B
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