Which one of the following statements about Alice’s user experience of the website is correct?

The description of the credit card transaction that appeared on Alice’s bank account was unintelligible; Alice was only able to work out what the transaction was because she recognised the amount .

Which one of the following statements about Alice’s user experience of the website is correct?
A . All issues 1 -6 affect the user experience
B. Only issues 2 and 3 affect the user experience
C. Only issue 3 affects the user experience
D. All issues except 6 affect the user experience
E. Only issues 1, 2 and 3 affect the user experience
F. None of the issues 1 -6 affect the user experience

View Answer

Answer: A

Explanation:

Usability is the extent to which an interactive system is effective, efficient and satisfying to use in a specified context of use. An interactive system is effective if it supports what users need to do to reach their goals, and if users can figure out how to do it. An interactive system is efficient if it supports users in carrying out their tasks using as few resources as possible. In most cases, this means that users must be able to complete their tasks quickly. An interactive system is satisfying if it is pleasant to use.

User experience (UX) considers satisfaction before, during and after use (whereas usability considers satisfaction only during use). User experience before use may be influenced by company branding, customer reviews, previous interactions, etc. User experience after use may be influenced by product delivery, post-sales support, recent interactions, etc.