Which one of the following is the CORRECT set of steps for the continual service improvement approach?

Which one of the following is the CORRECT set of steps for the continual service improvement approach?
A . Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve
B . Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?
C . Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution
D . What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?

View Answer

Answer: D