Which one of the following is the BEST description of a service request?
A . A request from a user for information, advice or for a standard change
B . Anything that the customer wants and is prepared to pay for
C . Anyrequest or demand that is entered by a user via a self-help web-based interface
D . Any request for change (RFC) that is low-risk and which can be approved by the change manager without a change advisory board (CAB) meeting
Answer: A
Explanation:
ServiceRequest (Service Operation) A request from a User for information or advice, or for a Standard Change or for Access to an IT Service. For example to reset a password, or to provide standard IT Services for a new User. Service Requests are usually handled by a Service Desk, and do not require an RFC to be submitted. See also Request Fulfillment.