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Which one of the following is the BEST description of a service level agreement (SLA)?
Which one of the following is the BEST description of a service level agreement (SLA)?
A . The part of a contract thatspecifies the responsibilities of each party
B . An agreement between the service provider and an internal organization
C . An agreement between a service provider and an external supplier
D . An agreement between the service provider and their customer
Answer: D
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