Which OmniStudio feature could a technical consultant recommend to identify potential areas for further Improvement?

A government agency recently implemented Public Sector Solutions to drive efficiency in its licensing programs; they are leveraging OmniStudio in their implementation. Post-implementation, some stakeholders still have efficiency concerns with certain parts of licensing processing.

Which OmniStudio feature could a technical consultant recommend to identify potential areas for further Improvement?
A . OmniStudio Tracking Service
B . Field tracking services
C . Event Monitoring
D . Roll Up libraries

View Answer

Answer: C

Explanation:

Event Monitoring is a feature that tracks user interactions with the Salesforce platform, providing visibility into system performance and user behavior. By analyzing event logs, stakeholders can identify inefficiencies, such as which processes are slow or encountering errors, and how users are interacting with the system. This information can be crucial for pinpointing areas where the licensing process can be further optimized. OmniStudio Tracking Service (A) is not a standard feature of OmniStudio, and Roll Up libraries (D) are typically used for summarizing data rather than monitoring events for efficiency. Field tracking services (B) could provide data on field usage but are less comprehensive than event monitoring for this purpose.