Which ofthe following best defines the performance view for Agents?

Which ofthe following best defines the performance view for Agents?
A . Used to monitor real-time contact center metrics.
B. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
C. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
D. Used to view historical data only.

View Answer

Answer: C