Which of the following would most likely cause this issue?

The help desk for company XYZ received a call from a user who could not locate their company-issued smart phone device. The network administrator that was assigned to the trouble ticket is unable to remotely lock the device through the MDM software that is in use at the organization.

Which of the following would most likely cause this issue?
A . The user installed an app from a consumer store.
B . The user updated the operating system.
C . The user disabled the profile on the device.
D . The user assigned a static IP address.

Answer: C