Which of the following would BEST facilitate this transition?

Due to continually missed service level agreements (SLAs), an enterprise plans to terminate its contract with a vendor providing IT help desk services. The enterprise s IT department will assume the help desk-related responsibilities.

Which of the following would BEST facilitate this transition?
A . Requiring the enterprise architecture (EA) be updated
B . Validating that the balanced scorecard is still meaningful
C . Ensuring IT will operate at a lower cost than the vendor
D . Ensuring a change management plan is in place

View Answer

Answer: D