Which of the following would be the most appropriate method for dealing with the resistance at this time?

A company, which is heavily reliant on its IT systems, experiences a critical problem affecting its just-in-time processes. The manager recognises an immediate need to change and upgrade systems, which he knows will meet resistance by some long serving staff.

Which of the following would be the most appropriate method for dealing with the resistance at this time?
A . Coercion
B . Facilitation
C . Participation
D . Negotiation

Answer: A