Which of the following would be an appropriate metric to align with a goal of “Delivery of programs on time, on budget, and meeting requirements and quality standards”?

Which of the following would be an appropriate metric to align with a goal of “Delivery of programs on time, on budget, and meeting requirements and quality standards”?
A . Percent of stakeholders satisfied with program/project quality
B . Percent of business staff satisfied that IT service delivery meets agreed service levels
C . Level of user satisfaction with the quality and availability of I&T-related management information

View Answer

Answer: A

Explanation:

Reference: https://community.mis.temple.edu/mis5203sec001sp2019/files/2019/01/COBIT-2019-Framework-Introduction-and-Methodology_res_eng_1118.pdf (32)