Which of the following would be an appropriate metric associated with an enterprise goal of “Business service continuity and availability?

Which of the following would be an appropriate metric associated with an enterprise goal of “Business service continuity and availability?
A . Satisfaction levels of board and executive management with business process capabilities
B . Ratio of significant incidents that were not identified in risk assessments vs. total incidents
C . Number of business processing hours lost due to unplanned service interruptions

View Answer

Answer: C

Explanation:

Reference: https://www.oo2.fr/sites/default/files/document/pdf/cobit-5_res_eng_1012.pdf (58)