Which of the following will be MOST helpful in resolving this problem?

A supply manager learns that parts used in manufacturing are arriving scratched and must be polished before use, thereby hampering production. Sending the parts back to the supplier is not an option, as they are needed to meet increased demand.

Which of the following will be MOST helpful in resolving this problem?
A . Acceptance/rejection history
B . Process control
C . Corrective action plan
D . Supplier certification

View Answer

Answer: C

Explanation:

Implementing a Corrective Action Plan (Option C) will be most helpful in resolving the issue of scratched parts. This plan involves identifying the root cause of the problem, implementing changes to prevent recurrence, and monitoring the effectiveness of these changes. A structured approach to corrective action can address quality issues efficiently and prevent future disruptions.

Reference: Quality management systems and corrective action planning.