Which of the following troubleshooting steps should the user perform FIRST?

A user updates a mobile device’s OS. A frequently used application becomes consistently unresponsive immediately after the device is launched.

Which of the following troubleshooting steps should the user perform FIRST?
A . Delete the application’s cache.
B. Check for application updates.
C. Roll back the OS update.
D. Uninstall and reinstall the application.

View Answer

Answer: B

Explanation:

Checking for application updates is the first troubleshooting step that the user should perform, because the application may not be compatible with the new OS version and may need an update to fix the issue. Deleting the application’s cache, rolling back the OS update, or uninstalling and reinstalling the application are possible solutions, but they are more time-consuming and disruptive than checking for updates.

References:

https://www.comptia.org/training/resources/exam-objectives/comptia-a-core-2-exam-objectives : https://www.lifewire.com/how-to-update-apps-on-android-4173855