Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed?

A user contacts the help desk in reference to a failing thumbprint scanner. The user states the scanner was functioning correctly yesterday.

Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed?
A . Inquire about possible changes.
B . File a damage report.
C . Requisition a new scanner.
D . Attempt to clean the scanner.

View Answer

Answer: A

Explanation:

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