Which of the following steps will MOST likely determine the cause of the issue?

Wireless users are reporting intermittent internet connectivity. Connectivity is restored when the users disconnect and reconnect, utilizing the web authentication process each time. The network administrator can see the devices connected to the APs at all times.

Which of the following steps will MOST likely determine the cause of the issue?
A . Verify the session time-out configuration on the captive portal settings
B. Check for encryption protocol mismatch on the client’s wireless settings
C. Confirm that a valid passphrase is being used during the web authentication
D. Investigate for a client’s disassociation caused by an evil twin AP

View Answer

Answer: A

Explanation:

A captive portal is a web page that requires users to authenticate before they can access the internet. If the session time-out configuration is too short, users may experience intermittent internet connectivity and have to reconnect using the web authentication process each time. The network administrator can verify the session time-out configuration on the captive portal settings and adjust it if needed.

Reference: CompTIA Network+ Certification Exam Objectives Version 2.0 (Exam Number: N10-006), Domain 1.0 Network Architecture, Objective 1.8 Explain the purposes and use cases for advanced networking devices.