Which of the following steps should the technician complete NEXT?

A technician responds to a help desk ticket that indicates a user’s workstation is not booting. The technician initially suspects a failed hard drive. The technician performs diagnostics and confirms the hard drive is fully operational.

Which of the following steps should the technician complete NEXT?
A . Reinstall the operating system.
B . Configure a new RAID array.
C . Report the status of the drive and close the ticket.
D . Consider another possible cause of the issue.
E . Restore the latest backup of the system.

View Answer

Answer: D

Explanation:

Since the hard drive appears to be functioning normally, the technician should investigate other potential causes of the issue. This could include checking the BIOS settings, verifying the connections to the hard drive, and testing the RAM. Once these steps have been completed, the technician can then take the necessary steps to resolve the issue.