Which of the following statements is true?

You create an entitlement for a customer. In the channels section of the entitlements page, you add email and assign 75 percent of the allocation to email.

Which of the following statements is true?
A . 75 percent of cases created by the customer must be created by using email. Remaining cases cannot be created until another channel is added to the entitlement
B . 25 percent of cases created by the customer must be created by using email. The remaining cases may be created with any other channel.
C . All cases created by the customer must be created by using email.
D . 75 percent of cases created by the customer must be created by using email. The remaining cases may be created with any other channel.

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Answer: D